Online review management for local businesses.
The reviews come from real jobs.
Reviews are the first thing anyone checks after they find you, and Google counts them too. Getting more of them is a system, not a favour you ask for once.
Two businesses, same trade, same street. One has thirty reviews and answers every one. The other has four and answers none. The call goes to the first one.
Review management · Ranking signal and closing argument at onceTurning finished jobs into reviews.
Pick the moment
The ask lands when the job is fresh and the customer is happy, not two weeks later when they have moved on. We work out when that moment is for your trade and build the timing around it.
Remove the steps
One direct link straight to the review box. No searching, no logging in twice, no hunting for the right profile among three that look the same. Every extra step is a review you were going to get and did not.
Make it a habit
A system your team runs after every job, not a push once a quarter. A steady trickle reads as a business people are using right now, which is exactly what Google is looking for.
Watch every platform
Google first, because that is the one that moves rankings. Then Facebook, Yelp, the BBB and whichever platform your trade lives on, so nothing sits unanswered for a month.
Every review gets an answer.
Google recommends replying, and the businesses that do tend to sit higher. The bigger reason is the person reading them, who is deciding whether to call you.
Good reviews get thanked properly: named, specific, and short. A reply that mentions the actual job reads like a person and encourages the next customer to bother.
Bad reviews get a calm public answer: what happened, what you did about it, and how to reach you. Written by us, approved by you, posted the same week.
Patterns get flagged to you: when the same complaint or the same compliment shows up three times, that is information about the business, not just the profile.
Every review comes from a real customer.
Google keeps getting better at spotting the alternative, and the businesses caught lose the reviews, sometimes the profile, and sometimes the rankings behind it.
These move together.
Before you book the call.
How do you get customers to actually leave one?
By asking at the right moment and removing every step between the ask and the review. Most businesses do not have a review problem, they have an asking problem, and that is the part we build.
Do you reply to bad reviews too?
Yes, every one. A calm public reply to a complaint does more for the next reader than the complaint does against you. We draft it, you approve it, we post it.
Which platforms do you watch?
Google first, because that is the one that moves rankings. Then Facebook, Yelp, the BBB and whichever platform your trade actually lives on.
Will a bad review sink my ranking?
On its own, no. A rating built from a good number of reviews absorbs one bad month. A profile with a handful of reviews has nothing to absorb it with, which is the real argument for volume.
Can you get a bad review removed?
Only if it breaks Google's rules, and then we report it and it is Google's call. We do not promise removals, because nobody honest can.
See how you
compare locally.
Book a call and we will show you your review count and rating next to the businesses ranking above you, and how many reviews it would take to close the gap.
Not ready to talk? Send the form and we will come back to you by email.